Director, ServiceNow Delivery
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Job Description
Director of ServiceNow Delivery managing global team and standards at TQA. Leading high-quality outcomes and AI tooling integration in ServiceNow projects for enterprise clients.
Responsibilities:
- Maintain visibility across all active ServiceNow projects
- Set and enforce delivery standards, governance, and ways of working
- Act as the senior escalation point for complex or at-risk engagements
- Build and lead a globally distributed ServiceNow delivery team
- Own hiring decisions across geographies
- Create clear career pathways and development plans for consultants, architects, and developers
- Champion the use of AI tooling within delivery itself
- Systematically capture reusable assets from delivery
- Work closely with the GTM ServiceNow Lead to align delivery capability with what is being sold
Requirements:
- 5+ years operating in the ServiceNow ecosystem at senior level
- Proven track record of building and leading consulting or professional services teams
- Experience managing teams across multiple time zones
- Strong delivery instincts
- Experience working alongside commercial or GTM functions in a consulting environment
- Solid understanding of ServiceNow architecture
- Familiarity with how ServiceNow integrates with external platforms
Benefits:
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
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