Disability Case Analyst – Case Manager
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Job Description
Disability case manager guiding Canadian plan members through illness, injury, and recovery at Manulife. Assessing claims and coordinating return-to-work outcomes with clients, employers, and healthcare providers.
Responsibilities:
- Proactively handle a dedicated caseload in compliance with service level agreements and targeted turnaround times
- Respond to emails and telephone calls in a timely manner
- Assess claims based on contractual, medical, and vocational barriers
- Build relationships with plan sponsors, plan members, treatment providers, and internal partners
- Drive cases toward successful return to work or job-resolution readiness
- Write letters communicating pertinent benefit-related information based on analytical reasoning
- Listen and communicate with plan members using resiliency, emotional intelligence, and compassion
- Deliver difficult claims-related decisions
Requirements:
- Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages is required to support clients from various provinces outside of Quebec
- A college or university degree in a healthcare program or equivalent work experience is an asset
- Ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- Background in a health-related field is advantageous
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills
- Ability to work remotely in Canada
Benefits:
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Learning and career growth support
- Incentive programs and incentive compensation tied to business and individual performance
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