Disability Review Manager – DBQ Manager
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Job Description
DBQ Manager leading remote team operations at REE Medical, focusing on disability services and quality control. Collaborating closely with directors to achieve departmental goals and drive employee development.
Responsibilities:
- Driving the complete team strategy and direction in collaboration with the Director of DBQ Operations.
- Owning the goals, the metrics, and team structure for both DBQ Generation and Quality Control.
- Working in tandem with the Director of the department and the supervisors to ensure complete alignment across the teams.
- Leading the respective team supervisors for their teams’ success and owning overall department success.
- Coaching, mentoring, and tracking each of their teams’ performance ensuring alignment with the overall departmental goals and company strategy.
- Owning any supervisors' timecards and PTO approvals and servicing as a backup for the overall team when a supervisor is unavailable.
- Setting team goals and tracking towards team success, along with owning each supervisor's development and overall group development for DBQ skills.
- Acting as the lead in interview and onboarding processes for all new team members, including their respective GoTeam members.
- Overseeing the overall performance management process across the department, this can include coaching conversations, reviews as needed, addressing any performance concerns, etc.
- Ensuring the total team follows all processes and procedures related to Operational Programs and safeguarding personally identifiable information / personal health information across the team.
- Serving as REE’s Disability Questionnaire Subject Matter Expert across all departments within REE.
- Owning the Disability Review Guide, ensuring content is updated periodically and offers accurate information on Vet case progression.
- Owning and servicing as the lead trainer on any updates to the Guide across REE Medical.
- Maintaining expertise within the VA’s Rating Schedule as required to own the Disability Review Guide.
- Owns the inquiry process for any DBQ-related questions, ensuring timely feedback to teams requesting information or updates across all platforms.
- Manages and reports on team compliance within REE Medical’s policies and procedures.
- Owning weekly department meetings and bi-weekly staff check-ins to disseminate essential information and updates.
- Holding supervisors accountable to their team 1:1s and serving as a backup when supervisors are unavailable.
- Eliminating roadblocks across the teams respectively.
Requirements:
- You must be able to overlap with GoTeam morning working times.
- Experience within the VA Disability Industry outside of REE is a plus.
- Experience in managing people in a remote setting is a plus.
- Experience navigating changing priorities and leading teams through times of change.
- Excellent analytical, project management, and problem-solving abilities, capable of handling multiple priorities in a fast-paced environment with an eye for continuous improvement and operational efficiency.
- Ability to think strategically while still maintaining a detail-oriented, self-motivated, and well-organized mindset.
- Excellent interpersonal and communication skills for facilitating effective collaboration across various departments and levels of the organization, including the ability to navigate difficult conversations with empathy.
- Goal-driven approach with experience leading and coaching remote teams.
- High school diploma or equivalent required.
- Bachelor’s degree required. Equivalent experience will be considered for candidates with 4 or more years in a related operational or leadership position.
Benefits:
- Competitive Salary: $80,000 - $90,000/yr
- Health, dental, and vision insurance with Company-sponsored Life Insurance
- Retirement savings plan with company match
- Vacation time off, sick time off, and holidays
- Ongoing training and development programs
- Opportunities for advancement within the company
- Flexible work schedules
- Remote first environment with companywide conferences annually
- Employee assistance program for personal and family well-being
- Employee discounts on products and services through Insperity
- Recognition programs for outstanding performance
- Company-sponsored social events and activities
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