Dynamics 365 Customer Engagement Solution Architect
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Job Description
D365 CE Solution Architect designing enterprise Dynamics 365 and Power Platform solutions for Everware Consulting’s Austrian Microsoft practice. Leading implementations, integrations, stakeholder engagement, and technical teams.
Responsibilities:
- Lead the architecture and design of Microsoft Dynamics 365 Customer Engagement solutions
- Engage with business stakeholders to gather requirements and translate them into scalable technical solutions
- Define end-to-end solution architecture across Dynamics 365 CE and the Microsoft Power Platform
- Provide technical leadership throughout project delivery, ensuring high-quality implementations
- Collaborate with functional consultants, developers, and third-party vendors
- Design integrations with external systems using Azure services, APIs, and Microsoft technologies
- Ensure solutions follow Microsoft's best practices, governance, security, and performance standards
- Support pre-sales activities, solution demonstrations, and technical workshops when required
- Mentor consultants and developers while promoting technical excellence within the team
Requirements:
- Minimum 10 years of experience working with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement
- Proven experience as a Solution Architect delivering multiple enterprise D365 CE implementations
- Strong knowledge of Dynamics 365 Sales
- Strong knowledge of Dynamics 365 Customer Service
- Knowledge of Dynamics 365 Marketing / Customer Insights is desirable
- Strong knowledge of Power Apps
- Strong knowledge of Power Automate
- Strong knowledge of Dataverse
- Experience designing complex integrations using Azure Integration Services, REST APIs, Logic Apps, or Service Bus
- Solid understanding of Microsoft cloud architecture and the Power Platform ecosystem
- Experience working within Agile delivery methodologies
- Excellent stakeholder management and communication skills
- Microsoft Dynamics 365 and/or Power Platform certifications are preferred
- Experience with Azure cloud services
- Experience working on international projects
- Knowledge of DevOps, CI/CD pipelines, and application lifecycle management
- Professional English is essential
- German is highly desirable
Benefits:
- Opportunity to work on large-scale international Dynamics 365 projects
- Flexible engagement as either a permanent employee or contractor
- Collaborative and supportive team environment
- Exposure to the latest Microsoft technologies and cloud solutions
- Competitive salary or contract rates
- Continuous learning and professional development opportunities
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