Senior Implementation Engineer
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Job Description
Senior Implementation Engineer focusing on customer onboarding for Teleport's AI security infrastructure. Engaging in technical discussions and resolving product issues in diverse environments.
Responsibilities:
- Independently diagnose and resolve problems in the Teleport product and in the customer environment (eg Dockers, Kubernetes, AWS, Azure, GCP)
- Design the customer's architecture and advocate for best practices during the cloud or kubernetes deployment
- Lead technical discussions during all Customer Onboarding sync calls as the primary technical POC
- Create and maintain cloud and kubernetes environments to demo new features
- Maintain a high level of customer satisfaction of account base throughout the onboarding process
- Deploy, test and validate new features and customer issues in kubernetes, cloud and linux environments
- Work closely with our Product and Development to document customer use cases and triage customer escalations
- Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product.
Requirements:
- Bachelor's degree or foreign equivalent in Computer Science, and other closely related degrees. We will accept a 3 or 4 year degree
- 2 years of experience in the job offered or related technical occupation
- 2 years in customer-facing software onboarding, software services, solution architecting, or system administration roles
- Knowledge of the following in any amount gained via coursework or work experience: Linux administration skills; Hands-on experience with one of the major public cloud providers e.g. AWS, GCP, Azure, Kubernetes; Security principles and technologies including SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC; and software troubleshooting, testing, and debugging skills.
Benefits:
- Extensive health coverage
- Annual expense budget
- Rest & recovery policies that maximize leave and your ability to recharge
- Investment in your future with retirement savings plans
- Equity in a US $1.1-bn business
- Professional development opportunities
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