Implementation Manager
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Job Description
Implementation Manager driving customer implementations of an AI-powered digital pharmacy platform at Foundation Health. Collaborating across departments to ensure on-time, impactful solutions for health system customers.
Responsibilities:
- Drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform
- Work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions on time, on scope, and genuinely impactful for health system customers
- Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome
- Execute against established implementation methodology and playbooks, contributing improvements as you learn what works
- Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through
- Coordinate internal resources and external partners to ensure smooth, on-time delivery
- Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution
- Serve as the primary point of contact for customers throughout the implementation lifecycle
- Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers
- Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence
- Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery
- Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation
- Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap
- Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team
Requirements:
- 3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology
- Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment
- Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems
- Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them
- Strong health system domain expertise
- Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7)
- Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution
- Strong communicator - able to lead meetings, align cross-functional teams, and manage stakeholders independently
- Comfortable operating in ambiguity with a proactive, ownership-oriented mindset
- Proven track record managing multiple concurrent implementations against tight deadlines
Benefits:
- Health insurance
- Professional development opportunities
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