EDI Analyst I, B2B SaaS
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Job Description
EDI Analyst contributing to healthcare software solutions for rehab therapy businesses. Handling customer inquiries and improving the EDI/ERA enrollment process.
Responsibilities:
- Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system
- Resolve common support ticket inquiries in a timely manner. (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc)
- Improve and advocate for customer experience by identifying opportunities to enhance our enrollment process and provided EDI/ERA support
- Understand customer needs on a case by case basis to ensure a successful transition (NPI/TIN billing combinations, payer mix, unique billing rules)
- Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule
- Provide customers with relevant enrollment paperwork and provide support if requested
- Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation
Requirements:
- Working knowledge of X12 Manual (837P, 837I, 835, 276, 277)
- Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities
- Experience as EDI Analyst, troubleshooting clearinghouse/payer related rejections
- Clear and effective communicator with excellent verbal and written skills
- Demonstrated extreme attention to detail and organizational skills
- Ability to meet deadlines with a strong sense of urgency
- Excellent troubleshooting and analytical skills
- Self-motivated with the ability to multitask and work independently as well as in a team setting.
Benefits:
- Competitive salaries
- Remote environment
- Potential equity compensation for outstanding performance
- 401k
- Health Insurance Benefits
- Generous PTO
- Company-wide sponsored lunches
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