EHR Trainer
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Job Description
EHR Trainer delivering onsite and virtual athenaOne training for MDVIP-affiliated healthcare practices. Supporting clinical workflows, go-live readiness, adoption, and compliance.
Responsibilities:
- Deliver onsite and virtual training for physicians and staff on athenaOne EHR workflows, including clinical documentation, scheduling, billing, and communication tools
- Conduct pre-training assessments to tailor curriculum to practice needs and experience levels
- Develop, update, and maintain training materials, quick reference guides, and videos
- Partner with Onboarding Managers to ensure practices achieve go-live readiness and user proficiency
- Provide reinforcement and refresher sessions post-go-live to ensure workflow adoption and compliance
- Document training sessions, attendance, and follow-up actions in Salesforce
- Participate in pilot programs, product testing, and feedback loops with the EHR team and vendors
- Collaborate with Onboarding Managers, Support Analysts, and Revenue Cycle teams
- Support documentation, patient engagement, billing workflows, and compliance with MDVIP standards
- Participate in team huddles, knowledge sharing, and curriculum updates
- Contribute at least two process or content improvement suggestions per quarter
Requirements:
- Associate or Bachelor’s degree in Healthcare, Education, or a related field (or equivalent combination of education and experience)
- Minimum 3 years of experience training or supporting EHR systems, preferably athenaOne
- Strong understanding of primary care clinical workflows, documentation processes, and front/back office operations
- Experience conducting both in-person and virtual trainings in healthcare or software environments
- Exceptional presentation, communication, and interpersonal skills
- Proficient in Microsoft Office applications including Excel
Benefits:
- Competitive compensation with annual incentive compensation programs for eligible roles
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance
- Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Ongoing training and leadership development programs
- Positive work environment recognized as a Great Place to Work®
- Fully remote work arrangement
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