Eligibility Chargeback Manager
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Job Description
Chargeback Manager leading eligibility, cash application, and adjustment operations for The Cigna Group’s health services business. Managing analysts, vendors, controls, and process improvements.
Responsibilities:
- Lead day-to-day chargeback, cash application, and adjustment operations across 4–7 analysts
- Oversee analysis and resolution of complex payment discrepancies, pricing variances, contractual issues, and aged receivables
- Ensure accurate cash and adjustment application under audit controls, contractual terms, and internal policies
- Prepare and review end-of-month reports, ad hoc analyses, and management summaries
- Monitor team performance, productivity, and operational metrics
- Manage, coach, and develop analysts, including performance management and workload prioritization
- Serve as escalation point for complex chargeback and accounts receivable issues
- Provide operational readouts and escalation insights to senior leadership
- Liaise with Chargeback Operations, Finance, Pricing, and external vendors
- Support vendor business reviews, performance tracking, and follow-up actions
- Lead process efficiency, data cleanup, and operational improvement projects
- Partner with cross-functional teams on process and system enhancements
- Document processes, controls, and best practices
- Support testing, validation, and adoption of system or process changes
- Ensure compliance with audit requirements, internal controls, and vendor deadlines
- Contribute to risk identification and mitigation and provide data-driven decision support
Requirements:
- 5+ years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution environment
- Strong understanding of supplier contracts, chargeback processes, audit controls, and operational governance
- Experience leading or managing teams, including coaching, performance management, and workload prioritization
- Advanced Microsoft Excel proficiency, including complex formulas, pivot tables, and data analysis
- Hands-on ERP experience; SAP and/or Oracle required
- Strong problem-solving skills and ability to independently resolve issues and lead cross-functional escalations
- Excellent verbal and written communication skills
- Ability to manage multiple priorities, monitor team performance, and meet vendor-specific deadlines
- Experience preparing management readouts and operational summaries for senior leadership preferred
- High school diploma or equivalency required
- Associate’s degree or higher preferred
Benefits:
- Annual bonus plan eligibility
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Cable broadband or fiber optic internet service requirement for home working, with at least 10Mbps download/5Mbps upload
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