Email Support Representative
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Job Description
Email Support Representative providing timely and accurate customer support via email and chat. Managing orders and upselling while maintaining customer relationships.
Responsibilities:
- Respond to customer in a timely and accurate way via email or chat, placing orders, inquiring about an order, product information, and general order assistance
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Stay current with industry changes/trends to provide best in class service
- Meet personal/team qualitative and quantitative targets
Requirements:
- At Least 2 years of customer service experience preferred but not required
- Experience in email support role is an advantage
- High School Diploma or equivalent
- Required Knowledge, Skills and Abilities:
- Able to respond to customer in a timely and accurate way via email or chat
- With Good Communication skills
- Basic computer and typing skills
- Consistent attention to detail and quality
- Customer focus and adaptability to different personality types
- Strong time management skills
- Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
- Jeep Enthusiast/Automotive Experience a plus
Benefits:
- HMO with 1 free dependent upon hire
- Life Insurance
- Night Shift
- 20 PTO credits annually
- Great Company Culture
- Equipment provided by the company
- Salary range : PHP 18,500 - 23,000
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