Engagement Manager – Professional Services Sales
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Job Description
Engagement Manager selling and scoping professional services for Cresta’s unified AI customer-experience platform. Building repeatable SOW, pricing, and services-attach processes for enterprise customers.
Responsibilities:
- Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers
- Scope AI Agent deployments, including conversational design, integration, and outcome configuration, as well as core-platform services
- Drive services attach and bookings on new and expansion deals
- Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin
- Build the repeatable process, templates, and pricing logic that let this function scale
Requirements:
- 4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales)
- Track record of driving services attach and bookings — not just processing paperwork
- Technical fluency to scope complex deployments
- Conversational AI / contact-center AI experience strongly preferred
- Comfortable pricing and defending services value directly with enterprise customers
- Deal desk or commercial-contracting exposure a plus
Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
- Variable compensation
- Equity
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