Enterprise Customer Success Manager
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Job Description
Enterprise Customer Success Manager at SOCi, driving customer success and business growth. Focused on preemptive initiatives and strategic partnership building with top-tier clients.
Responsibilities:
- Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio
- Drive transformative revenue growth initiatives for our top-tier customer base
- Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas
- Establish and cultivate strategic partnerships with our clientele
- Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention
- Serve as a mentor to junior team members
- Demonstrate mastery in organizational acumen
- Prioritize the customer at the forefront
- Utilize strong analytical, problem-solving, and communication skills
Requirements:
- 8+ years of deep enterprise-level customer success experience
- Extensive experience leading and significantly impacting sales and advanced customer success outcomes
- Driven by personal, team, and company achievement
- Strong analytical, problem-solving, and communication skills
- Proven track record of interacting with and influencing C-level executives
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
Benefits:
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
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