Field Operations Associate II
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Job Description
Field operations associate managing customer inventory and onsite services for Grainger, a broad-line MRO products distributor. Traveling across Saskatchewan customer sites and supporting account growth.
Responsibilities:
- Travel up to 200–500 km per day to visit customer sites from the North Battleford, SK area
- Receive and stock purchased products at designated customer locations
- Scan orders as inventory is depleted to maintain proper stocking levels
- Oversee customer inventory locations, ensuring accurate labeling and quantities
- Resolve customer problems promptly and accurately to retain and promote customer loyalty
- Comply with Grainger and customer-facility safety and inspection requirements
- Meet defined KPIs
- Perform machine break/fix activities at customer sites
- Plan and execute customer inventory projects
- Collect accurate inventory data to support KeepStock implementation
- Assist customers with staging, labeling, and organizing products
- Complete product relocation and discontinuation processes
- Perform assigned branch responsibilities
- Generate new orders by identifying additional product needs and spot-buy opportunities
- Execute onsite service components of account strategies
- Work with sales partners to improve customer experience and increase business
Requirements:
- High School Diploma/GED
- 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment
- Self-motivated, with high energy and dedication to customer service and sales growth
- Comfortable with daily use of technology
- Ability to effectively collaborate with internal and external customers and cross-functional partners
- Strong judgment and independent problem-solving skills
- Ability to handle various technical and operational issues
- Ability to operate in a rapidly changing environment
- Excellent verbal and written communication skills
- Background checks and drug screening may be required
- May be required to use a personal vehicle with valid insurance meeting Grainger’s standards
- Ability to attend customer sites and comply with applicable health and safety requirements, including PPE requirements
- May be required to complete customer alcohol and drug screening procedures
Benefits:
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO)
- Up to 12 company holidays per year
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program
- Registered Retirement Savings Plan
- Defined Contribution Pension Plan
- Educational & Professional Membership Fee Assistance program
- Employee discounts
- Team member perks
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