Field Operations Specialist
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Job Description
Field Operations Specialist providing customer onboarding and on-field support for Turf Tank's autonomous line-marking robots. Ensuring successful deployments and long-term customer success.
Responsibilities:
- New Customer Onboarding lead on-site robot setup and user training following Turf Tank’s standardized processes
- ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
- provide clear training and supporting resources to build user confidence
- complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
- provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
- assist during peak seasons by supporting the Robot Support team with overflow requests
- follow established checklists, processes, and standards to ensure consistency across all deployments
- provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials
Requirements:
- experience in technical field service, installation, or training roles
- strong communication and instructional skills
- technical aptitude with robotics, software, and problem-solving
- a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
- overnight travel is required up to 80% of the time
- day travel is required up to 90% of the time
- work remotely
- possess and maintain a valid driver’s license with a clean driving record
- must pass an MVR and drug screen before the start date
- maintain eligibility for Turf Tank's fleet insurance
- lift 50 lbs
- perform work while standing, stooping, or squatting
- work above the shoulder and below knee heights
- sit or stand for extended periods (up to 8+ hours)
Benefits:
- Global Impact
- Growth Opportunities
- Amazing Culture
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