Field Service Engineer, 4+ Years
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Job Description
Field Service Engineer offering technical support and service of Medtronic Hugo systems at customer sites. Responsible for installation, maintenance, troubleshooting, and training healthcare professionals.
Responsibilities:
- Installs, operates, maintains, repairs and modifies equipment
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
- Analyzes and evaluates products and related performance
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
- Installs, upgrades and removes products ensuring coordinative engineering field change
- Maintains effective customer communications and relations
- May provide onsite training of customer support personnel
Requirements:
- Requires minimum of 4 years of relevant experience
- Requires high school diploma or equivalent (United States)
- Vocational or technical education or certification (all other countries)
- Relevant experience in clinical field service or clinical customer support experience
- Bachelor’s degree in Bioengineering, engineering or technology field (Nice to Have)
- Experience with robotics or motion control (Nice to Have)
- Previous experience as Technician/Field Services within medical device industry (Nice to Have)
- Experience with anatomy, surgical protocol and medical terminology (Nice to Have)
- Ability to troubleshoot with technical skills, creativity and high discipline (Nice to Have)
- Familiarity with most used test equipment (Nice to Have)
- Ability to read and understand schematics and engineering drawings (Nice to Have)
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner (Nice to Have)
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have)
- Performed troubleshooting and repairs on medical devices (Nice to Have)
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation (Nice to Have)
- Excellent English writing and verbal communication skills (Nice to Have)
Benefits:
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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