Field Service Engineer – LSMS
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Job Description
Field Service Engineer servicing analytical equipment in laboratory settings. Delivering high customer service and supporting Chromatography and Mass Spectrometry instruments across Ireland.
Responsibilities:
- Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
- Specific product support to be given on LSMS and Chromatography instruments (80%).
- Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback.
- Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible.
- Follow our ethical business conduct guidelines.
- Enable the customer's success through their partnership with Thermo Fisher Scientific.
- Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%).
- Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%).
- Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%).
- Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%).
Requirements:
- Background in Electronics/Chemistry/Physics/Engineering or related subjects
- Minimum 1-3 years of experience servicing analytical equipment.
- Knowledge of Mass Spectrometry, Liquid Chromatography or Gas Chromatography an advantage, but not essential
- Strong problem-solving skills
- The ability to balance multiple tasks with different priorities.
- Excellent interpersonal, self-motivational and negotiating skills.
- Proficient levels of PC literacy.
- Valid UK Driving Licence.
- Willing and able to travel 5 days a week within territory, Monday to Friday with occasional nights away from home.
- Good English skills, both verbal and written.
- Ability to work across all levels, functions, and regions.
Benefits:
- Excellent career progression opportunities with a large and growing global employer.
- Competitive salary, plus annual bonus, and company car.
- Benefits package (specifics depend on country of hire).
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