Field Service Engineer
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Job Description
Field Service Engineer joining Thermo Fisher's BioProduction Service and Support team. Supporting Single-Use Technology bioreactor systems in a GMP-regulated environment primarily in Iceland.
Responsibilities:
- Serve as the dedicated on-site Thermo Fisher technical expert at the customer’s manufacturing facility in Iceland
- Ensure full compliance with site specific requirements, including defined response times, uptime targets, and service deliverables
- Provide advanced troubleshooting, maintenance, and repair of Thermo Fisher single-use bioreactor systems and associated automation (DeltaV)
- Support installation, commissioning, and qualification activities, including SAT, IQ/OQ, and validation protocols
- Perform real-time issue resolution to minimize downtime in a mission-critical GMP production environment
- Lead and support deviation investigations, root cause analysis, and corrective/preventive actions (CAPA)
- Collaborate closely with customer engineering, manufacturing, quality, and validation teams
- Act as a technical advisor to optimize system performance and process reliability
- Provide hands-on technical training and guidance to customer personnel as needed
- Interface with internal Thermo Fisher teams (Service, Engineering, Product Support) to escalate and resolve complex issues
- Maintain accurate documentation and service records in compliance with GMP and internal systems (e.g., Salesforce Service Cloud)
- Proactively identify opportunities to improve system performance, service delivery, and customer satisfaction
- Occasionally support other customer sites across the EMEA region up to 25% travel, sharing expertise and providing field support as business needs require
Requirements:
- Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 3 years of experience
- Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector
- Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level
- Excellent customer service skills and professional demeanor
- Strong verbal and written communication abilities
- Fluency in English mandatory.
- Demonstrated problem-solving capabilities and analytical thinking
- Proficiency with Windows operating systems, MS Office, and service management software
- Ability to read and interpret technical diagrams, schematics, and documentation
- Valid driver's license and ability to over-night travel up to 25% of the time
- Physical ability to lift up to 25 kg and stand for extended periods
- Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products
- Availability to work flexible hours and respond to emergency service calls
- Must be able to obtain necessary credentials to access customer facilities
- Strong organizational skills and ability to manage time effectively
- Collaborative mindset with the ability to work independently in the field
- Willingness to support the full EMEA region as the role develops
- Self-sufficient; comfortable working independently; logical approach in setting work priorities
Benefits:
- Ability to lift 40 lbs. without assistance
- Adherence to all Good Manufacturing Practices (GMP) Safety Standards
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
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