Field Service Technician
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Job Description
Field Service Technician responsible for servicing and maintaining CLEANTEK equipment. Position involves customer interaction, technical problem solving, and equipment management.
Responsibilities:
- First point of contact when customer receives equipment
- All service calls and client requests must be answered immediately within your area (weekends, evenings and holidays are not exempt)
- Responses to all service calls and client requests must be made on site within 24 hours
- Supporting documentation following all service calls and site visits is required.
- Bi-weekly site visits are required for equipment maintenance; this schedule is managed independently with the expectation that assets are managed in accordance with the company’s policies and customer satisfaction is maintained
- Monitor “Fleet Complete” to determine health of equipment on site
- Provide on-site service of equipment, discussing issues with consultant, inspecting equipment and troubleshooting all issues
- Train customers (all shifts) on the proper use of the equipment and maintenance
- Submit daily reporting on assets and asset’s performance
Requirements:
- Minimum high school diploma or equivalent required
- Some electrical and/or mechanical training preferred
- Previous experience in Oil & Gas industry preferred
- TDG, First Aid, H2S, WHMIS/GHS Tickets an asset.
- Must be knowledgeable of current safety regulations (including client’s sites)
- Basic knowledge of: AC/DC electrical systems, hydraulic systems, engine maintenance (oil changes, changing air filters, replacing fuel pumps, etc.)
- Experience with hand tools, drills and volt meters
- Work with a high degree of independence; must be a self-starter
- Strong communication and interpersonal skills.
Benefits:
- Flexibility to work over-time as needed
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