Field Service Engineer
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Job Description
Field Service Engineer ensuring our sophisticated scientific instruments operate at peak performance. Build strong customer relationships while delivering exceptional technical service in the field.
Responsibilities:
- Ensure our sophisticated scientific instruments operate at peak performance
- Represent our company, delivering exceptional technical service
- Build strong relationships with customers who are advancing critical research and innovation
- Install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems
- Combine technical expertise with customer service skills to solve complex problems
Requirements:
- Bachelor's Degree, no prior experience required
- Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
- Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
- Advanced degrees or specialized certifications are a plus
- Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
- Excellent customer service skills and professional demeanor
- Strong verbal and written communication abilities
- Fluency in English required; additional language skills welcome
- Demonstrated problem-solving capabilities and analytical thinking
- Proficiency with Windows operating systems, MS Office, and service management software
- Ability to read and interpret technical diagrams, schematics and documentation
- Valid driver's license and ability to travel up to 50-75%.
- Physical ability to lift up to 20 kg and stand for extended periods
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Availability to work flexible hours and respond to emergency service calls
- Must be able to obtain necessary credentials to access customer facilities
- Strong organizational skills and ability to manage time effectively
- Collaborative mindset with ability to work independently
- Many tasks require fine motor skills
Benefits:
- Employment with an innovative, future-oriented organisation
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Exciting company culture which stands for integrity, intensity, involvement and innovation
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