Field Service Engineer – Chinese and English Speaker
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Job Description
Field Service Engineer for Ananda B.V. providing technical support in Chinese and English. Handling on-site visits and providing customer training for e-drive products.
Responsibilities:
- Provide certain support for certain issues to customer online or offline.
- Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.
- Following RMA in CRM and record the returns to customer in on-line list.
- Service Planning for next week, need plan for more visiting to customer side for service.
- Weekly meeting to review about issues and RMA following within team and cooperation.
- One basic Monthly report about the main work.
- Need to follow the related task list of call center project by time line.
- Normal customer visiting and good communication.
- Certain feedback or analysis report.
- Keep good communication and relationship with customers for customer satisfaction.
- Make some certain training for customers about products or Ananda link.
- Service process review together to make more efficient.
- Support visiting customers for some certain other support, like supporting business.
Requirements:
- Experience in assembling or repairing industrial products and equipment
- 2+ years experiences related working experience
- PCBA welding experience and skill is preferred
- Minimum secondary level of education
- English and Chinese as working language, with strong communication skills
- Good knowledge of MS Office and any ERP System.
Benefits:
- good salary and benefits
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