IT Field Support Specialist
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Job Description
IT Field Support Specialist supporting VEG hospitals with reliable hardware and software solutions. Collaborating with teams and ensuring smooth operations within a fast-growing hospital network.
Responsibilities:
- Partner with IT teams, senior leadership, and hospital and regional leaders to understand hospital needs, resolve escalations, and keep operations running smoothly.
- Support departmental and business initiatives by aligning stakeholders, prioritizing work, and helping ensure strong execution across your region.
- Represent IT with professionalism, care, and a service-first mindset when supporting VEGgies, customers, and hospital teams.
- Help protect VEG systems by coordinating and implementing operational measures that support secure, reliable data, software, hardware, and infrastructure.
- Work with local teams to review project plans, finalize technology specifications, and support infrastructure projects, hospital upgrades, and new hospital openings.
- Recommend and implement streamlined hospital technology, best practices, and continuous IT improvements, while helping hire Field Service resources as needed to maintain exceptional support.
Requirements:
- 1–2 years of technical help desk or IT support experience, with the ability to apply general technology processes, tools, and best practices in a hospital environment.
- Strong working knowledge of Apple products and macOS, with network experience, construction-related industry experience, or hospital buildout support as a plus.
- Clear written and verbal communication skills, with the ability to partner confidently with VEGgies, IT teams, hospital leaders, vendors, and other partners inside and outside the organization.
- Strong organization and problem-solving skills, with the ability to manage multiple tasks or projects, adapt to shifting priorities, and stay flexible when timelines change.
- A self-starter mindset: dependable, eager to learn new technology quickly, comfortable working independently, and collaborative in a team environment.
- Ability to mentor or coach future team members as needed, while also being able to physically move, handle, and lift computer equipment up to 50 pounds.
Benefits:
- Competitive Compensation Including ($70,000 - $75,000) + bonus + benefits.
- Comprehensive health and wellness benefits, and access to free therapy or counseling
- Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive
- fertility and family-building care for all types of families
- Unlimited PTO to use for vacation or sick days - however you need it!
- Generous referral rewards, so our awesome people can bring in more awesome people.
- Company laptop and a monthly cell phone reimbursement
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