Field Engineer 1
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Job Description
Field Engineer performing preventative maintenance and troubleshooting of medical equipment in healthcare settings. Ensuring compliance and driving customer satisfaction through service excellence.
Responsibilities:
- Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
- Perform troubleshooting and basic service repairs on customer equipment
- Assist more experienced field engineers with equipment installations and more complex repairs
- Proactively engage with other team members to ensure appropriate solution for the customer
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Requirements:
- Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
- Or high school diploma/GED and 4 years of relevant experience
- Or a graduate of the GEHC Apprentice Program
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Benefits:
- Great work environment
- Professional development
- Career opportunities
- Competitive compensation
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