Field Service Technician
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Job Description
Field Service Technician repairing and maintaining Nespresso coffee equipment across Australia and New Zealand. Supporting B2B customers through troubleshooting, installations, testing, and service recovery.
Responsibilities:
- Deliver field service through troubleshooting, repair, preventive maintenance, installation support, and functional testing
- Build relationships with Key Accounts, HoReCa, B2B, and customer-site stakeholders
- Manage service recovery and customer-impacting escalations through resolution
- Use structured fault finding and evidence-based testing to improve first-time fix quality and reduce repeat repairs
- Share field insights and support state TSP performance, events, and service runs
- Help colleagues and service partners develop technical capability
- Support customers across metro, regional, and remote locations in Australia and New Zealand
- Report directly to the Technical Manager
Requirements:
- Proven hands-on field service experience with coffee machines, commercial equipment, or a similar electrical or mechanical environment
- Strong customer-facing communication skills
- Confidence supporting B2B customers, service recovery, and complex situations
- Restricted electrical licence or relevant electrical or mechanical trade qualification
- Valid driver’s licence
- Safety-first mindset and strong attention to detail
- Ability to work independently while keeping stakeholders informed
- Flexibility to support metro, regional, and remote work
- Willingness to travel as required
- Full working rights in Australia
- Successful completion of pre-employment checks, including health checks
Benefits:
- Receive a Nespresso machine
- Monthly credit for Nespresso products
- Exclusive staff discounts across the Nespresso range
- Annual bonus incentive program
- Company vehicle and petrol
- Additional days of leave to support health and wellbeing
- Training, mentoring and continuous personal development opportunities
- Quarterly staff recognition through GreatNes awards
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