Field Service Technician
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Job Description
Field Service Technician installing, maintaining, and repairing digital cinema projection, audio, and signage systems. Supporting theatre and commercial customers across the Austin market.
Responsibilities:
- Provide customers with technical support and services related to digital cinema equipment
- Perform preventive maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
- Provide demand and emergency service and determine and execute support plans
- Test electronic assemblies, components, and parts using meters, oscilloscopes, and automated/computerized test equipment
- Examine equipment and assemblies for defects and replace defective components
- Repair equipment and perform field testing
- Resolve firmware and software issues
- Direct investigations of customer complaints regarding quality, tolerances, specifications, and delivered product condition
- Record and analyze production quality information and communicate complaint and claim status to appropriate personnel in production quality and sales departments
- Install electronic or digital equipment and test installations
- Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel
- Take ownership and perform other assigned duties
Requirements:
- Associate's degree (A. A.) or equivalent from two-year college or technical school, or equivalent combination of education and experience
- Experience with electronics related to the Pro-Av market
- Familiarity with computer and networking concepts and architecture
- Experience with digital cinema equipment is preferred
- Strong attention to detail
- Proficient with MS Office
- Exceptional customer service skills required
- Valid, state-issued driver's license required
- Ability to stand, sit, squat and bend for a period of time
- Excellent verbal and written communication skills
- Comfortable working in a high-stress, fast-paced environment with shifting priorities
- Excellent time management, organizational, and analytical skills
- Self-starter who can find and resolve issues as they are identified
- Ability to successfully interface with a wide range of personnel within the organization
- Willingness to travel in and out of market up to 70–80% of the time
- Ability to work weekends, holidays, and on-call
- Must pass pre-employment criminal history background check and drug screen
- Must be authorized to work in the United States through participation in E-Verify
Benefits:
- Competitive compensation and benefits
- Fun environment that fosters energy, creativity and results
- Highly collaborative and flexible working environment
- High-caliber partnerships and on-going opportunities to work with industry leaders and experts
- Access to and use of the latest technologies
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