Field Services – Service Manager
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Job Description
Service Manager overseeing planning and execution of field service activities for operational efficiency. Acting as a link between customers, teams, and staff to ensure quality service delivery.
Responsibilities:
- Oversee the planning, coordination, and execution of field service activities
- Manage day-to-day field operations, optimise service processes, and manage the partner network
- Act as the primary link between customers, internal teams, and field staff
- Ensure service commitments are met and all operations comply with company standards
- Drive continuous improvement across service workflows and provide operational reporting
Requirements:
- Demonstrated knowledge of field service operations, service delivery models, and workflow optimisation
- Proficiency in service management platforms (e.g. ServiceNow)
- Knowledge of SLA, KPI, and performance management frameworks
- Understanding of asset management, logistics, and inventory control
- Ability to drive continuous service improvement and process optimisation
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