FinOps Operations Specialist
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Job Description
FinOps Operations Specialist overseeing chargeback and dispute processes for AI Acquisition. Delivering high-stakes financial operations managing payment infrastructure and revenue protection.
Responsibilities:
- Manage the full end-to-end chargeback and dispute process
- Handle dispute categorisation, evidence gathering, rebuttal preparation, and submissions
- Interface with banks, card networks, and payment processors
- Track ratios, thresholds, risk flags, and dispute performance metrics
- Monitor Visa, Mastercard, and Amex scheme programs and risk thresholds
- Oversee refund flows, refund routing, and refund governance
- Identify root causes of disputes and refund triggers
- Implement controls to reduce dispute volume and revenue leakage
- Build structured workflows for refunds and escalations
- Operate across platforms including: Stripe, PayPal, WAP, Payment gateways and processors
- Manage dispute dashboards, transaction tracing, and risk signals
- Maintain visibility across payment pipelines and settlement flows
- Build SOPs for refunds, disputes, and chargeback handling
- Standardise workflows
- Design prevention frameworks
- Implement scalable operational structures
- Shift from reactive processing → proactive risk management
- Identify systemic risk patterns
- Reduce dispute ratios
- Improve transaction approval quality
- Strengthen platform trust and financial integrity
- Implement prevention strategies, not just remediation
Requirements:
- Proven experience managing chargebacks, disputes, and refunds end-to-end
- 5+ years in payments operations / chargebacks / refunds / disputes / FinOps / billing / risk roles
- Deep understanding of the full dispute lifecycle
- Hands-on experience with: Stripe, PayPal, Payment gateways, Subscription billing platforms
- Experience in high-ticket online businesses, SaaS, coaching, education, or digital services
- Strong operational mindset — systems builder, not task processor
- Ability to work independently and structure chaos into order
- Experience working with banks, issuers, and financial institutions
- Strong documentation and process design skills
- Fluent English (spoken and written).
Benefits:
- Part-time
- Flexible hours
- Monthly retainer or hourly model
- Load-based scaling
- Phased engagement model: High intensity initially (backlog clearance), reduced hours during stabilisation, low-hour maintenance model long-term
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