Fire Apparatus Technical Support Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Representative providing technical assistance and troubleshooting for IDEX Fire and Safety products via phone and email. Collaborating with engineering and manufacturing teams to ensure optimal customer support.
Responsibilities:
- Provide technical assistance and information to customers
- Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person
- Process RMA’s and warranty/non-warranty orders
- Manage Tech Support cases in CRM
- Work closely with engineering and manufacturing teams
- Support product management function and collaborate with Service and Quality Assurance departments
Requirements:
- Associates Degree or Military experience with MOS and Avionics or Electronics desirable
- Experience in the Fire Suppression Industry desired
- Experience with electrical control systems
- Experience with PLC, Multi plex systems, industrial control systems preferred
- Experience with heavy duty mobile equipment
- Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desire
- Knowledge of ERP and CRM systems
- Proficient in Microsoft Office Suite
Benefits:
- Health benefits
- 401(k) retirement savings program with company match
- PTO
- Comprehensive U.S. benefit offerings
Similar Jobs
Support Technician – Outage Management System
OMS Support Technician providing technical support services to Milsoft customers in a 24/7 support environment. Involves installation, troubleshooting, and maintenance of OMS products.
Technical Support Application Analyst – 24/7
Technical Support Application Analyst providing 24/7 support for company products. Diagnosing, troubleshooting, and resolving software and network issues for customers.
Technical Analyst, HR – Fixed Term Contract
Technical Analyst managing HR technology solutions and optimizing service delivery for efficient operations. Collaborating with IT and stakeholders to improve HR systems and processes.
Hadoop Product Support Engineer
Product Support Engineer at Acceldata responsible for enhancing Hadoop and Spark applications. Collaborating with teams to ensure high performance and reliability in data processing systems.
Product Support Engineer
Support Engineer providing exceptional customer service by diagnosing and resolving technical issues. Collaborating with Engineering and creating documentation for product improvements.
Genesys Cloud Support Engineer
Genesys Cloud Support Engineer providing technical support for TTEC Digital's Genesys platform. Collaborating with clients and teams to ensure exceptional customer experiences.
Support Engineer, SQL Experience
Support Engineer diagnosing SQL-related production issues for a healthcare technology platform. Collaborating with engineering teams to resolve user problems effectively.
Product Technical Support Manager
Product Technical Support Manager overseeing global HVACR technical support initiatives. Leading a team to enhance product reliability and customer satisfaction in HVACR systems.
Technical Support Specialist
Technical Support Specialist providing hands-on IT support for end users across diverse environments. Responsible for troubleshooting and administration of IT systems and user support.
Senior Technical Support Engineer
Technical Support Engineer resolving customer technical issues with the NetDocuments platform. Supporting clients via calls and support cases, ensuring timely resolutions.
Junior Support Analyst
Analista de Suporte Júnior coordinating internet setup and client engagements at Mamtech. Responsible for task validation, service order tracking, and system updates.
Manager, Technical Support – Content Management
Manager leading a team of technical support specialists for content management systems. Overseeing operations, performance, and customer interactions in a remote capacity.
Software Support Engineer
Software Support Engineer bridging senior customer support and engineering teams at ICANotes. Focus on troubleshooting web based software and contributing to bug fixes in behavioral health EHR.
Technical Support Specialist
Technical Support Provider assisting clients with electronic billing software needs. Supporting eligibility verification and patient liability estimator service lines remotely.
Junior Applications Support Engineer
Jr. Applications Support Engineer at GDIT providing operational support for SaaS and on-prem business applications. Collaborating with teams to ensure system performance and user satisfaction.
Business Support Analyst – Talent, Performance & Learning
Business Support Analyst focusing on Talent Management and Learning solutions. Part of the Global HRIS team optimizing Workday Learning and managing talent analytics dashboards.
Technical Support Engineer II – Scores Software Team
Technical Support Engineer working on AWS Cloud environments, troubleshooting analytics software for global clients. Join FICO to enhance decision-making through analytics.
Presales Support Engineer
Presales Support Engineer creating demos and helping clients with their LMS needs. Collaborating with Sales Executives to ensure exceptional client journeys in a remote-first environment.
Support Engineer
Support Engineer at Default providing high-quality technical support across email and Slack. Investigating and troubleshooting issues, collaborating with Engineering and Product teams.
Technical Support Specialist
Technical Support Specialist at Ship.Cars providing support via phone, email, and chat for a logistics platform. Troubleshooting and assisting business clients with technical issues.