Fraud Risk Governance Program Manager
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Job Description
Program Manager responsible for fraud governance, prevention strategies, and risk mitigation at Fulton Bank. Collaborating with multiple departments to enhance fraud control and minimize organizational losses.
Responsibilities:
- Own and enhance the fraud governance framework, providing oversight of fraud operations, investigations, and supporting processes.
- Design, implement, and continuously optimize a multi-layered fraud prevention framework across all transaction channels (e.g., checks, credit/debit cards, ACH, digital payments).
- Advise and guide the investigation lifecycle from detection to resolution, including high-value external fraud and internal fraud cases.
- Analyze large datasets to identify fraud patterns, emerging threats, and system vulnerabilities and develop strategies to mitigate fraud losses.
- Work closely with Line of Business teams to integrate anti-fraud features and improve the effectiveness of fraud mitigation strategies.
- Serve as a liaison with third-party vendors, payment processors, and banking partners to enhance fraud mitigation efforts.
- Oversee fraud loss metrics such as loss rates, chargeback rates, and manual review efficiency, reporting findings to executive leadership.
- Present fraud trends, risks, and mitigation strategies to senior leadership.
- Lead root-cause assessments of fraud loss data, and perform loss attribution to prioritize improvements.
- Develop, implement and manage fraud training program to assist in building out QC/QA reviews and creating standards within the department.
Requirements:
- Bachelor's Degree or the equivalent experience. Specialty: Business, Criminal Justice, or other applicable.
- 10 or more years fraud prevention in Financial Services.
- 3 or more years fraud governance program oversight.
- Working knowledge of fraud risks, typologies, and related operational processes
- Strong analytical, organizational, and communication skills
Benefits:
- medical plans with prescription drug coverage
- flexible spending account or health savings account depending on the medical plan chosen
- dental and vision insurance
- life insurance
- 401(k) program with employer match and Employee Stock Purchase Plan
- paid time off programs including holiday pay and paid volunteer time
- disability insurance coverage and maternity and parental leave
- adoption assistance
- educational assistance
- robust wellness program with financial incentives
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