Fraud Strategy Lead
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Job Description
Fraud Strategy Lead developing and executing fraud risk strategies. Tackling global issues and influencing cross-functional outcomes at SquareTrade, a leading warranty provider.
Responsibilities:
- Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience
- Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
- Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization
- Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage
- Partner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges
- Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency
- Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience
- Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience
- Proactively identify new opportunities and strategies to strengthen controls, processes, and systems
- Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations
Requirements:
- Demonstrated ability to independently identify problems, define hypotheses, and drive high-impact solutions with limited direction
- Strong prioritization skills with the ability to manage competing demands, navigate ambiguity, and make sound tradeoff decisions aligned with business objectives
- Proven experience influencing cross-functional teams to implement risk strategies, process changes, or product enhancements
- 3-5 years of experience in developing risk rules, strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to end
- Strong analytical and problem-solving skills, including experience using SQL, Python, R, SAS, or similar tools to evaluate strategy performance and identify opportunities
- Demonstrated ability to effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them
- Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies
Benefits:
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as a team
- Various corporate perks and discounts
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