General Manager, Joist
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Job Description
General Manager accountable for Joist product revenue, retention and profitability. Fostering cross-functional leadership and strategic partnerships within EverCommerce's service platform.
Responsibilities:
- Own Joist revenue, retention, engagement, and profitability outcomes
- Accept or reject business commitments within the portfolio planning cadence
- Translate growth insights into credible, deliverable business commitments
- Take accountability for performance variance and corrective action
- Define and evolve the Joist business strategy
- Set clear priorities and sequencing across initiatives
- Make explicit trade-offs when capacity is constrained
- Align investments with portfolio-level objectives
- Align Product, Engineering, Marketing, Growth, and Support around business priorities
- Negotiate capacity and timelines at peer level with functional leaders
- Act as the final business decision-maker for Joist trade-offs
- Partner with the Head of SaaS Growth to evaluate and adopt scalable growth initiatives
- Collaborate with the Payments Business Owner to align monetization strategy
- Represent Joist priorities within horizontal initiatives
- Partner with the Director of Planning & Insights to set credible commitments
- Participate in weekly commitment reviews and monthly business reviews
- Surface risks early and make clear recommit / decommit decisions
- Contribute to quarterly OKRs and semi-annual strategic planning
Requirements:
- 10+ years in SaaS leadership roles with accountability for business-level outcomes
- Experience owning revenue, retention, or P&L results
- Demonstrated ability to negotiate cross-functional capacity without direct authority
- Experience operating within structured planning and performance cadences
- Strong commercial judgment and trade-off discipline
- Comfort making decisions under uncertainty
- Excellent executive communication skills
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through learning allowance
- RRSP/TFSA with company match
- Annual wellness stipend
- Flexible and generous paid time off
- Employee Stock Purchase Program
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