German Speaking Customer Care – Bike Expert
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Job Description
Customer Care Specialist for Upway helping customers through their buying process. Ensuring a memorable service experience while providing support for e-bike inquiries.
Responsibilities:
- Kundenanfragen effizient bearbeiten: Stelle sicher, dass alle Kundenanfragen und -probleme schnell und zufriedenstellend gelöst werden.
- Übertreffe die Erwartungen der Kunden in jeder Interaktion.
- Schnelle Reaktion über verschiedene Kanäle: Reagiere prompt auf Kundenanfragen per E-Mail, Chat und gelegentlich telefonisch.
- Halte ein hohes Maß an Reaktionsfähigkeit aufrecht, um eine zeitnahe Unterstützung für Kunden zu gewährleisten.
- Unterstützung bei der Auswahl des perfekten E-Bikes: Hilf Kunden dabei, das für sie am besten geeignete E-Bike auszuwählen, basierend auf ihren Bedürfnissen, Vorlieben und Budget.
- Gib genaue und detaillierte Informationen zu verfügbaren E-Bike-Modellen, Funktionen und Spezifikationen.
- After-Sales-Service: Gib Kunden regelmäßig Updates zum Status der Lieferung ihres E-Bikes.
- Bearbeite Garantiefälle effizient und koordiniere mit relevanten Abteilungen, um Probleme schnell zu lösen.
- Unterstütze Kunden bei allen Anfragen oder Bedenken nach dem Kauf und gewährleiste eine reibungslose After-Sales-Erfahrung.
- Adresse jegliche Probleme oder Diskrepanzen nach der Lieferung, wie fehlende Teile oder Schäden, und koordiniere entsprechende Lösungen.
- Verbesserung von Support- und Betriebsprozessen: Identifiziere proaktiv Bereiche zur Verbesserung der Kundenbetreuung und der Betriebsprozesse.
- Arbeite mit dem Team zusammen, um innovative Lösungen zur Verbesserung der Kundenerfahrung zu entwickeln und umzusetzen.
- Teile Feedback und Vorschläge zur Optimierung von Arbeitsabläufen, Verbesserung von Kommunikationskanälen und Optimierung von Kundenserviceverfahren.
- Deine Meinung zählt
- Trage zur Entwicklung von Schulungsmaterialien und Ressourcen bei, um die Fähigkeiten und Kenntnisse des Kundenservice-Teams zu verbessern.
Requirements:
- Eine optimistische Einstellung, die den Umgang mit Kunden liebt
- Selbstständigkeit und die Fähigkeit, in einem rasanten Umfeld zu arbeiten
- Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten
- Fließende Deutsch und Englischkenntnisse in Wort und Schrift
- Sie kennen und lieben Fahrräder
Benefits:
- Du legst buchstäblich den Grundstein für ein schnellwachsendes, internationales Unternehmen, das E-Mobilität für alle zugänglich macht
- Du arbeitest mit sehr erfahrenen Mitarbeitern zusammen, die in ihrem Fach wahre Rockstars sind
- Viel Flexibilität und Autonomie in deinem Job
- Möglichkeiten, innerhalb des Unternehmens zu wachsen
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