Global Network Operations NOC II
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Job Description
Global Network Operations NOC II Technician responsible for surveillance and repair of Ethernet and IP networks. Requires experience with Juniper or Cisco equipment and excellent customer service.
Responsibilities:
- Must have Juniper and/or Cisco router experience (Juniper preferred)
- Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols
- Effectively communicate with customers and other communications providers
- Document work efforts and troubleshooting status in trouble ticketing system
- Interact with customers to provide a high level of customer satisfaction
- Work nights and/or weekends as scheduled
- Work as part of a team and perform as an individual with minimal supervision
- Ensure all customer issues are handled in a timely manner
- Perform special projects and other duties as assigned
Requirements:
- Associate's degree or equivalent from two-year college or technical school
- 3 - 5 years' related experience and/or training
- Minimum of two (2) years of experience in troubleshooting and repair of Ethernet & IP networks
- Excellent communication skills, both verbal and written
- Great customer service skills
- Effective problem solving and interpersonal skills
- Basic knowledge of Microsoft Word, Excel, and Visio
- Experience with trouble ticketing and circuit inventory software
- Knowledge of Ethernet Switching, IP Routing, BGP, MPLS, Spanning Tree, Dense Wave Division Multiplexing (DWDM), Domain Name Servers (DMS), RFC2544, and Ethernet Testing
Benefits:
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
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