Head of Account Management – iGaming
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Job Description
Head of Account Management leading Tier 1 operator partnerships for a B2B iGaming company. Driving retention, upselling and revenue growth across European and international markets.
Responsibilities:
- Develop and execute the overall Account Management strategy aligned with business and growth objectives
- Lead, mentor and develop the Account Management team, establishing targets, accountability and performance standards
- Manage and strengthen relationships with Tier 1 and high-value operators
- Drive retention and revenue growth through upselling, cross-selling and expansion opportunities
- Personally manage selected strategic Tier 1 accounts when required
- Oversee account performance, revenue targets, budgets and forecasts
- Use commercial data and account insights to identify growth opportunities, risks and improvements
- Address client challenges while maintaining long-term partnerships
- Collaborate with Sales, Product, Marketing, Technical and Operations teams
- Support development and scaling of the Account Management function
- Represent the company at international conferences, industry events and senior-level client meetings
Requirements:
- 6+ years of B2B iGaming experience across Account Management, Sales or Commercial functions
- Previous Head-level or senior leadership experience
- Experience leading, mentoring and developing Account Management teams
- Strong knowledge of online casino products, particularly Slots and Live Dealer
- Experience managing Tier 1 and high-value operators across international markets
- Exposure to regulated, .COM, Crypto and/or Sweepstakes markets
- Demonstrable success growing existing accounts through retention, upselling, cross-selling and partnership expansion
- Experience with revenue targets, account performance, budgets and forecasting
- Established industry network and confidence working directly with senior and C-level stakeholders
- Strategic and commercially minded while remaining hands-on with key accounts
- Strong leadership, accountability and relationship-management skills
- Fluent English
- Comfortable with international travel
- Proactive, accountable and commercially driven leadership approach
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