Head of Operations
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Job Description
Head of Operations scaling THE/STUDIO’s global custom manufacturing platform. Optimizing factories, customer experience, AI-enabled workflows, and distributed teams.
Responsibilities:
- Build and optimize a global factory network and manufacturing processes
- Uphold radical customer-centricity, ultra-low MOQs, high quality, and fast production
- Work with Product, Engineering, Marketing, and Sales to create efficient workflows
- Evaluate, implement, and leverage AI, automation, and data analytics
- Define and track meaningful KPIs across manufacturing, customer service, and customer success
- Map and rebuild the customer journey from initial quote through final delivery
- Optimize the customer experience and UX
- Build, mentor, and scale distributed teams across manufacturing, customer service, and customer success
- Oversee Manufacturing, the Global Factory Network, Customer Service, and Customer Success
Requirements:
- 6+ years of operational leadership experience
- Experience specifically within high-growth startups, e-commerce platforms, or tech-forward supply chain companies
- Career experience at the intersection of complex physical operations (supply chain, manufacturing, or logistics) and modern technology/SaaS
- Strong systems-thinking and problem-solving abilities
- Fluency with data, complex KPI definition, and data-driven organizational change
- Experience using modern tools, AI, automation, and deep data analytics
- Ability to work cross-functionally with engineers, marketers, and factory managers
- Ability to build, mentor, and scale distributed teams
- Ability to thrive in a fast-paced, remote-first environment
- Raw intelligence, business acumen, and logical reasoning
- Extreme ownership and accountability
- Ability to embrace constructive feedback and adapt rapidly
- Resume/CV must be submitted in English
Benefits:
- Flexible, outcome-driven compensation packages tailored to the candidate's level of impact
- Fully remote work
- Flexible hours with significant overlap with US business hours
- Inclusive, high-performance culture free from discrimination
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