Health Outreach Associate – Sales Experience Required, Bilingual Spanish
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Job Description
Health Outreach Associate promoting patient engagement in brain health services at Isaac Health. Focusing on conversion goals and providing compassionate outreach.
Responsibilities:
- Increase patient engagement and retention through compassionate outreach.
- Facilitate smooth onboarding processes for new patients.
- Collaborate with internal teams to ensure a seamless patient experience from initial contact to ongoing care.
- Conversion rate of initial inquiries to active patients.
- Number of new patients onboarded per month.
- Patient satisfaction scores from feedback surveys.
- Reduction in patient drop-off rates during the initial consultation phase.
- Outreach to patients who have expressed an interest in care to explain Isaac Health’s services and offerings.
- Assist patients with technology and other general questions
Requirements:
- Empathetic Listener: You understand the unique challenges faced by patients and their families and can provide a listening ear and supportive guidance.
- Proactive Problem Solver: You anticipate issues and address them before they become problems, ensuring a smooth experience for patients.
- Detail-Oriented: You pay attention to the small details that can make a big difference in patient care and satisfaction.
- Resilient: You can handle the emotional demands of working with patients and their families, maintaining a positive attitude even in challenging situations.
- Motivated and Goal-Oriented: You are driven to achieve conversion goals while maintaining high standards of patient care.
- Experienced: You understand how to navigate in a healthcare environment, including talking to fellow medical professionals, handling sensitive data, coordinating labs/imaging appointments, and collecting relevant patient information.
- Tech Savvy: You know how to troubleshoot your own system and can help others with issues if they arise.
- Equipped for Remote Work: Able to provide your own personal computer/laptop that meets security and telehealth standards (SOC2).
Benefits:
- Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
- Access to innovative technology to support you in delivering the highest quality of care to your clients
- Access to continuing training and education
- Remote-first model: Work virtually from anywhere in the United States
- Culture and connectivity: A highly responsive and supportive team of clinical and operational management
- Decreased administrative time for clinicians through ongoing technology improvements and automation
- Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
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