Healthcare Customer Service Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative at GetixHealth handling healthcare inquiries and billing issues. Collaborating in a fast-paced environment to ensure customer satisfaction.
Responsibilities:
- Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions.
- Respond to telephone inquiries using standard procedures and scripts.
- Gather required information, research account details, and resolve customer concerns accurately and promptly.
- Clearly explain billing information, insurance benefits, and available services to patients.
- Assess patient needs and provide appropriate solutions or escalate issues when necessary.
- Schedule work to ensure optimal call coverage and maintain daily productivity.
- Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
- Support department initiatives and contribute to continuous improvement efforts.
- Maintain strict adherence to HIPAA regulations and confidentiality policies.
- Assist with department goals and recommend improvements to enhance efficiency.
Requirements:
- Bilingual (Spanish) preferred (not required)
- High School Diploma or GED required; additional education is a plus.
- 1–2 years of customer service experience required.
- Healthcare, insurance, or medical collections experience preferred.
- Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred.
- Basic understanding of medical terminology and the healthcare revenue cycle.
- Proven experience working with multiple systems and databases in a fast-paced environment.
Benefits:
- Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
- Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
- 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service.
- Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
- Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Similar Jobs
Customer Care Manager
Manager of Customer Care for Reworld ensuring high-quality client services and effective team management. Overseeing hiring, training, and strategies to achieve customer satisfaction and revenue goals.
Head of Customer Support
Head of Customer Support at Obsidian Security rethinking tech support through automation and agentic AI. Leading transition with a focus on operational excellence and measurable outcomes.
Customer Service Manager – Baufinanzierung
Customer Service Manager at Starpool Finanz GmbH managing inbound and outbound inquiries regarding Baufinanzierung, Bausparen, and Ratenkredite with a focus on customer support.
Customer Support — Financing – B2B
Customer Support Specialist providing services in Baufinanzierung at Starpool Finanz GmbH.Handling inquiries via phone and email while working within a diverse team remotely in Germany.
HPC Advanced Customer Support Specialist
Providing advanced customer support expertise for DoD’s largest supercomputing centers. Assisting scientists with software installation and problem resolution in a virtual environment.
Travel Agent – Customer Support Specialist
Remote Travel Agent providing customer service for vacation planning. Assist clients with travel inquiries and build relationships while learning about the travel industry.
Customer Support Travel Agent
Customer Support Travel Agent providing travel planning assistance and customer support remotely. Learning travel industry skills and building client relationships in a flexible scheduling environment.
Customer Service and Sales Support Representative
Customer Service and Sales Support Representative assisting clients with travel inquiries and vacation planning. Providing customer service, learning about travel industry, and utilizing company resources while working from home.
Customer Service Representative I
Customer Service Representative at Utica National Insurance Group processing business transactions and maintaining customer relations in the insurance sector. Collaborating with stakeholders and ensuring timely processing and documentation.
Customer Service Representative – Healthcare
Customer Service Representative for Esperta Health, improving patient care through effective communication. Handling inquiries, scheduling, and ensuring compliance in remote healthcare support.
Field Support Representative
Field Support Representative providing onsite technical support for veterinary products and services in Finland. Collaborating with sales and customer support teams while visiting clinics daily.
Field Support Representative
Field Support Representative at IDEXX providing on-site customer support and training for veterinary clinics in Denmark. Responsible for implementing strategies to maintain and grow customer accounts.
Customer Care Representative – Phone Based
Customer Care Representative assisting customers with service requests and product support for major brands. Handling inquiries via phone while delivering high-quality customer care and maintaining professionalism.
Call Center Agent – Customer Service
Customer Service Agent handling inbound customer interactions for major brands, assisting with questions and service requests. Utilizing guided systems to deliver high-quality customer care in a remote setting.
Customer Support Agent – Entry Level
Customer Support Agent handling inbound customer inquiries and support requests for major brands. Utilizing guided systems to deliver high-quality customer care with schedule flexibility.
Customer Service Representative – Call Center
Customer Service Representative providing support via inbound interactions for clients in various industries. Assisting with questions, service requests, and account needs with growth potential.
Customer Support Specialist – Pacific Time Hours
Customer Support Specialist at Trupanion providing exceptional support for pet insurance via phone, chat, and email in a fast-paced environment.
Customer Support Specialist – Chat, Ticket Support – Gaming
Remote Customer Support Representative providing support for gamers through chat and ticketing. Join ModSquad's team and help users with their inquiries.
Customer Experience Specialist
Customer Experience Specialist delivering exceptional service handling customer communications and inquiries at Aqua Finance. Resolving issues and ensuring positive experiences throughout the loan process.
Director, Customer Care
Director overseeing customer care operations and ensuring service excellence at SCANA Energy. Leading a multi-layered organization and driving strategic initiatives for customer satisfaction and retention.