Healthcare Sales
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Job Description
Healthcare sales specialist making outbound Medicare calls for TP, a global digital business services provider. Qualifying customers, overcoming objections, and transferring leads to licensed sales agents.
Responsibilities:
- Make outbound calls to Medicare-eligible customers from qualified leads
- Discuss customers’ interest in different plan options
- Assist customers with transferring to a licensed sales agent for their area
- Ask required questions using the provided script
- Utilize rebuttals to overcome caller objections
- Explain the benefits of available options during open enrollment
- Meet transfer targets
- Appropriately disposition each call
- Serve as a primary point of contact for clients and manage inbound and outbound communications
- Use web-based tools to resolve inquiries and support a positive customer experience
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems
- Ability to work weekends
- Dedicated workspace near router for hardwired Ethernet connection
- Internet minimum of 15 Mbps download / 10 Mbps upload, with ISP under 50ms
- Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Sales background preferred but not required
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Ability to follow established procedures and work within a structured schedule with varied shifts
Benefits:
- Medical, vision, and dental health benefits for eligible team members and families
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Limitless career advancement and career growth opportunities
- Inclusive and diverse workplace culture
- Support for active-duty service members, veterans, and military families
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