Help Desk Analyst
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Job Description
Help Desk Analyst providing software support to users and clients at Jump Tecnologia. Focusing on customer service and technological solutions in a growing tech company.
Responsibilities:
- Provide software support to users
- Deliver first-level support to end users and external clients
- Log tickets via WhatsApp, chat, or email
- Occasionally visit client sites for on-site support
- Identify and diagnose issues
- Record and document incidents and resolutions, as well as routine procedures
- Act with a customer-focused approach, proposing solutions and driving continuous technological and business innovation.
Requirements:
- Excellent written and verbal communication skills for interacting with clients
- Knowledge of business management concepts
- Technical knowledge, especially SaaS-based ERPs
- Experience in consultative software and services support
- Availability to work Monday to Friday from 10:00 to 19:00.
Benefits:
- Contractor (PJ) engagement
- 15 paid business days of vacation after one year of contract
- A healthy, collaborative work environment where we encourage you to grow with us!
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