Help Desk Technician
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Help Desk Technician assisting LEAP customers with software inquiries via email, phone, and chat. Providing solutions, improving self-help resources, and ensuring client satisfaction in a remote role.
Responsibilities:
- Provide client support and technical issue resolution via email, phone and chat
- Understand client's business/software needs
- Resolve technical issues by guiding clients with specific features of LEAP software products
- Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
- Able to work independently and efficiently to meet deadlines.
Requirements:
- 1 years’ customer service experience required. Accounting or Law would be an advantage but not essential.
- Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
- Demonstrated knowledge of SQL and Access databases.
- Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
- Experience with Microsoft products including MS Word and Excel.
- Demonstrate strong collaborative teamwork and people skills.
- Excellent collaborative spirit.
- A clear understanding of LEAP culture.
- Thrives working with an intellectually stimulating, high-energy team.
- Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
- Ability to meet deadlines and commit to team goals.
Benefits:
- Medical, Dental and Vision Plans Available
- 401k with Company Matching Program
- Virtual Staff Events
- Employee Assistance Plans
- Flexible Annual Leave
- Company Shares Opportunity**
Report this job
Job expired or something wrong with this job?
Similar Jobs
Enterprise Architect, Public Sector – DOD-FSI
Enterprise Architect at Hewlett Packard Enterprise developing solutions for public sector clients. Driving technical selling and collaborating with sales teams to meet Federal Sector needs.
IT Support
IT Support for Dialer & VOIP Management, managing technical issues and assisting clients remotely. Requires IT skills and appropriate equipment for home or hybrid setup.
IT Manager
IT Manager developing antifraud and payment technology for e-commerce expansion in Latin America. Leading technical teams with focus on innovative solutions and agile transactions.
IT Support Manager
As IT Support Manager, lead and mentor the IT Support team at CareDx, providing technical support and ensuring high-quality service delivery with multiple IT systems.
IT Helpdesk
IT Help Desk Technician responsible for technical support related to computer systems and software. Requires 10 years experience and a Bachelor's degree in IT or related field.
Regional Compensation and Benefit Specialist
Compensation and Benefits Specialist managing compensation and benefits programs for EMEA and APAC regions. Contributing to compliance and competitiveness in attracting and retaining talent.
Senior Claims Benefit Specialist – Checkwork, Refund
Senior Claims Benefit Specialist processing medical claims and refunds for CVS Health. Researching, resolving, and adjudicating complex medical claims while ensuring compliance and accuracy.
Systems Support Specialist
The P&C Systems Support Specialist provides support to the P&C Operations team focusing on Applied Epic. Role involves ticket resolution, data management, and cross-functional collaboration.
IT Support Generalist – Tier 1
IT Support Generalist providing technical support to internal teams in a remote setup. Handling various IT tasks including troubleshooting and user account management.
IT Engineer II
Senior End-User Computing & Network Engineer managing end-user devices and network infrastructure for a remote-first insurance company. Responsible for automation and operational excellence.
Level 1 IT Support
Frontline IT support for Tidal Financial Group addressing employee technology needs, troubleshooting Microsoft 365 and ensuring ticket documentation.
Enterprise Architect – Client Channels
Enterprise Architect designing functional architectures for client channels at Expleo. Collaborating on AI-based solutions within a global banking environment.
Help Desk II
Help Desk II Technician at Harbor IT providing advanced troubleshooting and technical leadership in a collaborative environment. Supporting complex IT issues across diverse client environments.
Help Desk, AI Specialist
Help Desk and AI Specialist managing IT support requests and implementing automation solutions at GBTA. Collaborate cross-functionally to enhance technical workflows and user experience.
IT Infrastructure Analyst – Mid-level
IT Infrastructure Analyst managing IT projects and solutions in a Brazilian pharmaceutical company. Ensuring efficient IT infrastructure and supporting the technical teams.
Audit Manager II
Audit Manager II specializing in audit projects at TD Bank. Leading audit initiatives and ensuring compliance with standards.
Technical Customer Support
Technical Customer Support for users of Judge.me's e-commerce applications. Provide support across multiple channels and improve user experiences for e-commerce systems.
Help Desk Specialist
Help Desk Specialist at Dedalus assisting in healthcare software support and digital transformation. Engaging in customer service and technology problem-solving for a leading software company in healthcare.
Fit Technician
Fit Technician role at BetterMe managing garment fitting processes and technical communications with factories. Involves quality control and ensuring technical compliance in manufacturing.
Audit Specialist – Sponsor Audits and Inspections
Audit Specialist leading Sponsor Audits and Regulatory Inspections across European operations at Parexel. Ensuring audit quality and providing expert guidance to project teams.