Homeless Services, Coordinated Entry System Manager
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Job Description
CES Manager overseeing HUD-compliant coordinated entry, housing referrals, partnerships, and performance for ICF’s advisory and technology services. Nationwide remote role supporting homelessness-system operations.
Responsibilities:
- Provide leadership, oversight, and operational management for the Continuum of Care’s Coordinated Entry System
- Ensure CES compliance with HUD requirements, CoC policies, and community standards
- Supervise direct reports and CES-participating agency personnel
- Serve as the primary operational liaison between the CoC and participating housing providers
- Implement CES assessment tools, prioritization policies, referral processes, workflows, eligibility, and matching protocols
- Develop relationships with stakeholders, community partners, and service providers
- Maintain knowledge of community-based housing resources and implement accurate, timely referrals
- Lead continuous quality improvement initiatives focused on effectiveness, efficiency, and equity
- Facilitate provider meetings, case conferencing, operational workgroups, and implementation committees
- Resolve partner concerns related to referrals, prioritization, eligibility, workflows, and housing placement
- Develop communication strategies to strengthen provider participation and CES performance
- Oversee CES data quality monitoring and HMIS data entry
- Analyze operational performance data, report to the CoC, and develop improvement plans
- Monitor system performance indicators, housing utilization rates, referral acceptance, and CES efficiency
Requirements:
- Bachelor’s degree in Human Services, Public Policy and Administration, Business, Social Work, or related field; equivalent experience may be considered
- Master’s degree preferred
- Minimum 5 years of experience in homeless services, coordinated entry, supportive housing, housing navigation, or homelessness system operations
- Proven ability to manage teams, support professional development and growth, and ensure adequate supervision
- Understanding of the Continuum of Care program and HUD Coordinated Entry requirements
- Experience managing multi-agency initiatives and stakeholder partnerships
- Experience with HMIS or similar data systems and data-driven program management
- Strong project management, facilitation, problem-solving, and organizational skills
- Understanding of McKinney-Vento Act and regulations governing CoC and ESG programs preferred
- Ability to prioritize and manage multiple activities simultaneously while meeting stringent deadlines preferred
- Experience interpreting data and analytical reports and developing recommendations for executive leadership preferred
- Experience managing compliance monitoring and performance improvement initiatives preferred
- Experience developing Coordinated Entry policies, procedures, and quality assurance frameworks preferred
Benefits:
- Equal opportunity employer
- Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
- Confidential accommodation support throughout the application and employment process
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