Homeless Services, HMIS Manager
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Job Description
HMIS Manager leading Continuum of Care data systems, compliance, and analytics teams. Supporting ICF’s mission-driven advisory and technology services for homelessness solutions.
Responsibilities:
- Oversee day-to-day HMIS operations for a large Continuum of Care
- Ensure reliability, efficiency, quality, and compliance with contracts and service level agreements
- Deliver data projects, reports, analytic deliverables, system upgrades, and feature releases on time, within scope, and within budget
- Develop and enforce processes supporting system performance, availability, and data quality
- Resolve complex technical and operational issues with the HMIS vendor and cross-functional teams
- Implement HUD HMIS requirements and CoC HMIS policies and procedures
- Coordinate with CoC leadership, the HMIS vendor, technical support teams, and internal and external partners
- Review funder and policymaker reports for data quality, compliance, and usability
- Communicate technical concepts to technical and non-technical stakeholders
- Manage and support professional development of data analysts, system administrators, quality assurance specialists, and technical specialists
- Align CoC and organizational strategy with HMIS team priorities
- Provide coaching, feedback, and development planning
- Foster a high-performance, inclusive, and collaborative team culture
- Allocate resources and plan workforce needs
- Monitor system performance and identify optimization opportunities
- Report HMIS vendor performance, participation, data quality, and performance measures to organizational and CoC leadership
- Support compliance with organizational standards and best practices
- Remove operational barriers and coordinate across teams and departments
- Drive continuous improvement in processes, tools, and workflows
Requirements:
- Bachelor’s degree in Data Analytics, Computer Science or Information Systems, Public Policy and Administration, Business, Planning, or a related field; equivalent experience may be considered
- Professional experience working with HMIS and homeless services data systems, including thorough understanding of HMIS software requirements
- Proven ability to manage professional teams and deliver operational or technical outcomes
- Strong understanding of data systems, operations, and technical environments
- Strong understanding of project management methodologies relevant to software development and the data management lifecycle
- Experience with complex problem-solving in data or system-related contexts
- Experience interpreting data and analytical reports, identifying policy implications, and developing and delivering recommendations to executive leadership
- Knowledge of HMIS governance, policy, and administration
- Preferred: ability to execute long-term strategies through measurable work plans and contracts/subcontracts
- Preferred: experience with training delivery and technical assistance
- Preferred: understanding of the McKinney-Vento Act and regulations governing CoC and ESG programs and other federal mainstream housing and services programs
Benefits:
- Equal opportunity employer
- Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs
- Confidential accommodation support during the application and employment process
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