HR Knowledge Management Specialist
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Job Description
HR Knowledge Management Specialist optimizing HR knowledge systems for employee accessibility. Focus on organizing and curating HR content, enhancing the overall HR experience.
Responsibilities:
- Make knowledge accessible: ensuring knowledge articles contain accurate, up-to-date HR information that is easily searchable, organized, and accessible.
- Drive efficiency: reduce repetitive inquiries and empower colleagues to solve issues on their own through intuitive self-service tools.
- Shape global standards: ensure HR knowledge is consistent and reliable across regions, creating a seamless experience for our global workforce.
- Build for scale: develop sustainable processes for content updates and governance, setting the foundation for long-term success.
- Enhance employee experience: deliver clear, user-friendly content that reduces confusion, builds trust in our resources, and informs our colleagues.
- Establish governance: develop governance processes for maintaining the knowledge base, ensuring accuracy and accountability.
- Enable content owners: develop workflows and processes for enabling and supporting SMEs and knowledge owners to ensure content meets standards.
Requirements:
- Bachelor’s degree in Communications, Human Resources, Information Systems, or related field.
- 4+ years in knowledge management, content governance, or HR systems roles
- Experience with global knowledge platforms and self-service strategies
- Experience with ServiceNow preferred
- Ability to develop and communicate best practices for developing, managing, and updating knowledge content
- Knowledge and interest in Generative AI tools
- Experience with optimizing search capabilities in ServiceNow
Benefits:
- Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects
- Employee Scholar Program sponsoring degrees or certification programs
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