HR Operations – Investigations Manager
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Job Description
HR Operations & Investigations Manager managing internal HR operations for a national HR consulting firm. Overseeing investigations and ensuring compliance in HR deliverables.
Responsibilities:
- Oversee day-to-day HR execution across multiple client accounts
- Review and approve HR work prepared by HR Assistants before it is client-facing
- Serve as the first escalation point for HR Assistants on: Employee relations questions, Documentation and compliance concerns, Investigation intake and next steps
- Ensure timely, accurate, and professional HR responses
- Take escalated client calls related to complaints, hotline issues, and investigations
- Coordinate and oversee investigations, including assigning fact-gathering tasks to HR Assistants
- Prepare alongside the HR Assistants clear investigation summaries outlining: Allegations and key facts, Risk considerations, Documentation status
- Independently research and monitor federal, state, and local employment law changes impacting CYB’s nationwide client base
- Provide ongoing coaching and performance management related to HR fundamentals, compliance judgment, and adherence to CYB standards.
Requirements:
- 6+ years of progressive HR experience in generalist, HR operations, or HR management roles
- Demonstrated experience managing employee relations issues and investigations end-to-end, including interviews, documentation, and advising on next steps.
- Demonstrated proficiency in HR compliance fundamentals, including federal and multi-state employment laws.
- Demonstrated ability to manage multiple projects, clients, and employees simultaneously while maintaining accuracy and performance under pressure.
- Proficient in reviewing HR documentation and communications for accuracy and compliance
- Comfort handling sensitive conversations with clients and employees
- Strong judgment, organization, and follow-through
- Excellent communication skills (written & verbal)
- Familiarity with workflow/project management tools
- Proficiency with Microsoft 365 and HRIS platforms (Gusto, Rippling, or similar)
- Experience using AI tools such as ChatGPT for drafting support.
Benefits:
- Healthcare stipend
- Dental and vision options
- Simple IRA with match
- Paid holidays
- Generous PTO
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