Implementation Consultant – Health
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Job Description
Implementation Consultant deploying and supporting healthcare screening software for NEC Software Solutions. Managing installations, configurations, testing, customer training, and technical support across UK services.
Responsibilities:
- Work as part of the Health Service Delivery Team, responsible for NEC Software Services’ health screening applications
- Deliver software implementation, project management, consultation, and training services to the screening market
- Perform regular operations and provide application support for healthcare services
- Input into the development of existing products and services
- Liaise with customers and third parties to schedule and manage installations and updates of the Healthcare portfolio
- Define content for deployment of interfacing projects
- Define and create system data and configuration for new product installations
- Make configuration changes to existing customer configurations
- Provide technical expertise in supporting existing solutions
- Undertake quality assurance and testing of applications and deployment routines
- Support customers during deployment of new healthcare services
- Work outside business hours, including evenings and weekends, to deploy new software releases
- Travel throughout the United Kingdom as required to liaise with teams and customers
- Contribute to continual improvement processes for NEC Software Solutions
Requirements:
- Experience of software installation and support, IT systems, and network management
- Good technical understanding of operating systems, including Windows servers
- Good technical understanding of SQL Server
- Experience using Office applications, including Word, Excel, and Visio
- Ability to follow and develop operational procedures
- Previous customer liaison experience
- Background in software and application maintenance, testing, and deployment
- Ability to explain concepts clearly and concisely
- Experience using Excel and VBA for manipulating data (desirable)
- Technical understanding of networking fundamentals (desirable)
- Experience with JIRA, SSMS, IIS, VMware, and SMTP (desirable)
- Ability to translate user requirements into a working solution (desirable)
- Prince2 certification (desirable)
- Knowledge of Agile working methodologies (desirable)
- Experience of the healthcare market (desirable)
- Ability to work with limited supervision within own area of responsibility
- Meticulous attention to detail
- Ability to document work clearly and concisely
- Ability to build working relationships with third-party suppliers and NHS organisations
- Ability to establish relationships with onshore and offshore Development and QA Teams
- Ability to communicate with technical and non-technical staff to translate customer requirements and issues
- Willingness to challenge and improve existing processes and practices
- Proactive and forward-thinking approach
- Ability to multitask and balance customer requirements with internal priorities
- Excellent oral and written communication skills
- Pre-existing right to work and travel within the UK; documentary evidence required
- Satisfactory vetting, references, and occupational health checks required
- DBS check may be required depending on the nature of the role
Benefits:
- Private Medical Cover funded by NEC for Employees, with the option to add family members at an additional cost
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC, with the option to increase cover at an additional cost
- Group Pension Plan with employer contributions up to a maximum of 8.5%
- Flexible benefits to suit individual needs
- Free access to LinkedIn Learning with over 15,000 courses
- Structured career path
- Equal opportunities and inclusive recruitment support, including reasonable adjustments and accessibility accommodations
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