Implementation Manager, Enterprise PST
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Job Description
Implementation Manager leading complex enterprise onboarding for Triple Whaleās ecommerce AI platform. Configuring integrations, validating attribution, and enabling customers on AI-driven workflows.
Responsibilities:
- Lead consultative discovery with new Enterprise customers
- Own end-to-end delivery of Enterprise implementations from kickoff through go-live and handoff to Customer Success
- Configure and validate tracking, pixels, platform integrations, and data source connections
- Advise on customer technology stacks and integration best practices
- Use API and webhook knowledge to assess technical possibilities and involve Solutions Architecture when needed
- Validate attribution and data accuracy before go-live
- Onboard customers onto Moby, Triple Whaleās AI agent, including AI-led workflows and automations
- Lead training and enablement sessions for executive and practitioner audiences
- Document configurations, measurement goals, adoption, and open items for Customer Success handoff
- Influence stakeholders and maintain executive sponsor engagement
- Apply structured risk management and monitor implementation health across the portfolio
- Maintain project tooling, documentation, and account records
- Partner with Customer Success, Product, Support, and Solutions to resolve issues
- Mentor newer Implementation team members and contribute to standards, templates, and playbooks
Requirements:
- 3ā5+ years in implementation, onboarding, solutions consulting, or technical account management at a SaaS company, ideally with complex or enterprise customers
- Consultative approach focused on business problems before configuration
- Strong project management skills and ability to deliver large multi-stakeholder projects on time without close supervision
- Technical fluency with tracking and pixel implementation, integrations, APIs, and webhooks
- Working knowledge of the martech and ecommerce stack, including Shopify, Meta, Google Ads, email and SMS platforms
- Understanding of attribution across marketing and ecommerce platforms
- Ability to communicate technical concepts to engineers and CMOs
- Proven ability to influence stakeholders without formal authority
- Disciplined risk management
- Curiosity about AI and willingness to teach customers AI-led workflows
- Knowledge of retail and eCommerce business needs, processes, and best practices
- Interest in mentoring and raising the bar for the team
- Must be based in the Pacific Time zone
- Bonus: Previous experience in SaaS, MarTech, analytics, or eCommerce platforms
- Bonus: Background in customer success, account management, or professional services
Benefits:
- Competitive compensation benchmarks based on function, level, and location
- Fully remote work
- No travel required
- Inclusive work environment
- Equal opportunity employer
- Mentoring and team development opportunities
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