Implementation Specialist – Client Success, Onboarding
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Job Description
Implementation Specialist executing client onboarding and implementation processes for service-based clients remotely. Key responsibilities include managing tasks within Asana and ensuring accuracy.
Responsibilities:
- Own and execute client onboarding and implementation with speed, accuracy, and extreme attention to detail
- Execute end-to-end onboarding for new clients
- Execute end-to-end onboarding for new properties / acquisitions
- Execute end-to-end onboarding for portfolio and package changes
- Perform detailed, manual implementation work: Data setup, uploads, configuration
- Process-driven execution (no shortcuts)
- Work within Asana to manage tasks, workflows, and deadlines
- Maintain clear status tracking so blockers are visible
- Support Client Success with operational tasks when onboarding volume is lighter
Requirements:
- 3+ years experience in Implementation
- 3+ years experience in Onboarding
- 3+ years experience in Project coordination / operations (hands-on execution roles)
- Strong experience using Asana (task management, workflows)
- Extremely detail-oriented and process-driven
- Comfortable doing repetitive, technical, and execution-heavy work
- Strong written English communication
- Confident asking questions and pushing for clarity
Benefits:
- Work from Home
- Full time
- US Business Hours
- Open to Philippines or Latin America
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