Implementation Specialist
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Job Description
Lead customer implementations for healthcare clients, managing onboarding cycles within a structured timeframe perfectly suited for the US remote work environment.
Responsibilities:
- Lead customer implementations following a defined four-week onboarding cycle.
- Map customer ERP, CLM, and AP workflows during discovery and requirements gathering.
- Configure system validation rules, approval thresholds, and confidence levels.
- Deploy connectors, configure SSO integrations, and ingest customer contract data.
- Process and validate historical invoice data, ensuring accuracy and performance benchmarks.
- Coordinate go-live activities, including production feed activation and post-launch monitoring.
- Conduct customer training sessions for AP and procurement teams.
- Configure contract-to-invoice mappings across categories, locations, and reimbursement rules.
- Coordinate with backend engineering teams to manage API, SFTP, EDI, and email integrations.
- Test data ingestion pipelines and validate contract extraction accuracy (90%+ target).
- Configure ERP write-back and webhook notifications for real-time alerts.
- Manage multiple concurrent customer implementations across pods and timelines.
- Troubleshoot configuration issues and escalate technical blockers effectively.
Requirements:
- Experience leading customer implementations or onboarding projects in SaaS or enterprise environments.
- Strong technical aptitude with APIs, data mapping, and business logic configuration.
- Knowledge of healthcare systems including ERP, AP, and CLM platforms (e.g., PeopleSoft, Workday, Oracle).
- Proven ability to manage multiple concurrent projects with tight timelines.
- Proficiency with SQL and Excel for data analysis, validation, and reporting.
- Strong communication skills with the ability to translate technical concepts for non-technical users.
- Analytical and problem-solving mindset with attention to detail.
- Experience collaborating cross-functionally with engineering and product teams.
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
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