Implementation Specialist
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Job Description
Implementation Specialist managing a portfolio of employee benefit implementations for smaller clients at First Stop Health. Ensuring timely delivery, clear communication, and ongoing client support.
Responsibilities:
- Oversee and manage a portfolio of employee benefit implementations for smaller clients
- Define employee benefit scope, objectives, and deliverables
- Utilize software to manage and monitor comprehensive project plans and track progress
- Identify launch risks and issues, implementing strategies for a successful launch
- Communicate implementation status, updates, and key milestones to stakeholders
- Provide ongoing support for active clients regarding member eligibility files and benefits documentation
- Document all client interactions, issues, and resolutions
- Provide feedback to product and operations teams
Requirements:
- Minimum of 3 years of experience in a client services role and/or implementation role
- Excellent written and verbal communication skills
- Strong ability to build relationships and collaborate cross-functionally
- Ability to systematically investigate, troubleshoot, and resolve technical and service-related issues
- Resourcefulness in navigating ambiguous or complex situations
- Capability to manage multiple tasks or tickets simultaneously and prioritize work
- Comfortable working in fast-paced or dynamic environments
Benefits:
- Various health and medical coverage options
- Dental and vision coverage
- Disability and life coverage
- Monthly medical waiver allowance
- Remote-first work environment
- Flexible paid time off
- Summer Fridays
- Employer match 401k plan
- Monthly phone stipend
- First Stop Health membership benefit providing virtual care solutions
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