Inbound Customer Service Agent – Consumer Relations
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Job Description
Inbound Customer Service Agent resolving escalated consumer issues for GE Appliances. Creating quality service experiences and advocating for customer resolutions through teamwork and data management.
Responsibilities:
- Resolve escalated customer service issues
- Create an outstanding quality service experience for the GE Appliance consumer
- Advocate with multiple internal departments on behalf of consumers for satisfactory resolutions
- Utilize multiple Windows-based programs and other internal applications to manage data and resolve issues
- Follow up with customers using phone, email, or text to resolve concerns
- Find creative solutions that benefit both customers and GE Appliances
- Gather information and surface concerns to Team Leader or Team Manager
- Meet work schedule demands with compliance and integrity
Requirements:
- High School Diploma or GED
- Minimum of 1-year Call-Center experience
- Minimum of 2-years Escalated Customer Service experience
- Ability to communicate effectively in English is a requirement
- Excellent written & verbal skills
- Moderate to advanced computer skills; navigating multiple online applications
- Exceptional organizational skills; ability to effectively multi-task
- Ability to handle high-volume calls while simultaneously handling multiple online applications
- Previous experience working from home (preferred)
Benefits:
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
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