Inbound Customer Service Agent – Consumer Relations
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Job Description
Remote Consumer Advocate at GE Appliances resolving escalated customer service issues. Ensuring outstanding service experience and effective problem-solving for customers.
Responsibilities:
- Resolve escalated customer service issues
- Create an outstanding quality service experience for the GE Appliance consumer
- Advocate with multiple internal departments on customer behalf for reasonable and satisfactory resolutions
- Take ownership in resolving escalated customer concerns
- Follow up with customers using phone, email, or text to resolve appliance-related concerns
- Find creative solutions that are in the best interest of customers and GE Appliances
- Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues
- Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
- Complete consumer reviews for satisfaction before case closure
- Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
Requirements:
- High School Diploma or GED
- Minimum of 1-year Call-Center experience
- Minimum of 2-years Escalated Customer Service experience
- Ability to communicate effectively in English is a requirement
- Excellent written & verbal skills
- Moderate to advanced computer skills; navigating multiple online applications
- Exceptional organizational skills; ability to effectively multi-task
- Ability to handle high-volume calls while simultaneously handling multiple online applications
- Previous experience working from home (preferred)
Benefits:
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
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